Refund policy
RETURNS & REFUNDS
At VILBO, we want you to enjoy every cup. If there is an issue with your order, we're here to help.
Returns
Due to the consumable nature of our products, we do not accept returns of opened products.
If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery at care@drinkvilbo.com with your order number and photographs of the product and packaging where applicable.
Damaged, Incorrect or Defective Orders
We may offer a replacement or refund in circumstances including:
• Product received in damaged condition
• Incorrect item received
• Verified product quality concerns
• Order lost or significantly delayed in transit
Each request is reviewed individually by our team.
Refunds
If your refund request is approved, the refund will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to appear in your account after approval. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
Opened products, partially consumed products, and products purchased through unauthorized sellers are not eligible for return or refund unless required by applicable law.
Contact Us
For any questions regarding returns, refunds, or product concerns, please contact: